Question 1

What is the minimum order quantity?

Accepted Answer

Our minimum order quantity is 24 pieces. You can mix tees, long sleeves, and hoodies in the same order as long as they use the same design.

Question 2

How do I place an order?

Accepted Answer

The easiest way is to request a free quote through our website. Once you approve the quote, we'll send a digital proof for your review. After proof approval and payment, your order goes into production.

Question 3

Can I reorder a previous design?

Accepted Answer

Absolutely! We keep your artwork on file, so reorders are quick and easy. Just reference your previous order number or describe the design and we'll pull it up.

Question 4

Do you accept rush orders?

Accepted Answer

Yes, we offer rush production for an additional fee. Depending on order size and current workload, we can often turn orders around in as little as 3 business days. Call us to discuss your timeline.

Question 5

Can I see a sample before ordering?

Accepted Answer

We can provide blank garment samples so you can check the fit, fabric, and color before committing. For printed samples, we offer pre-production proofs at a small fee that's credited toward your final order.

Question 6

How much does custom screen printing cost?

Accepted Answer

Pricing depends on quantity, number of print colors, garment type, and print locations. As a general guide, a one-color print on a standard tee starts around $8-12 per piece for orders of 50+. Request a free quote for exact pricing.

Question 7

Is there a setup fee?

Accepted Answer

Yes, there's a one-time $50 screen setup fee per color. However, this fee is waived on orders of 100+ pieces. For embroidery, there's a one-time digitizing fee of $35-75 depending on design complexity.

Question 8

Do you offer discounts for large orders?

Accepted Answer

Definitely! Our per-piece pricing drops significantly at higher quantities. We offer volume breaks at 50, 100, 250, and 500+ pieces. Nonprofits and repeat customers may qualify for additional discounts.

Question 9

Do you offer free design help?

Accepted Answer

Yes! Basic design assistance is included with every order. Our designers can help refine your concept, adjust colors, and prepare print-ready artwork. Complex custom designs from scratch may involve a small design fee.

Question 10

What file formats do you accept?

Accepted Answer

We prefer vector files (AI, EPS, SVG, PDF). High-resolution PNG and JPG files (300 DPI or higher) also work well. If you only have a low-res file or a rough sketch, our design team can recreate it for you.

Question 11

Can you recreate a design from a photo or sketch?

Accepted Answer

Yes! Send us whatever you have — a napkin sketch, a photo of an old shirt, a screenshot — and our designers will create clean, print-ready artwork from it.

Question 12

How many colors can I print?

Accepted Answer

For screen printing, we can print up to 8 colors per location. Each color requires a separate screen. For full-color designs (photos, gradients), we offer DTG (direct-to-garment) printing as an alternative.

Question 13

Will I see a proof before production?

Accepted Answer

Always. We send a digital proof showing your design on the garment for approval before anything goes to press. We won't print until you're 100% happy with the proof.

Question 14

How long does production take?

Accepted Answer

Standard production is 5-7 business days after proof approval. Rush production (3 business days) is available for an additional fee. Very large orders (500+) may require additional time — we'll give you an exact timeline with your quote.

Question 15

What printing methods do you offer?

Accepted Answer

We offer screen printing, embroidery, heat transfer, direct-to-garment (DTG), and sublimation printing. Each method has its strengths — we'll recommend the best option based on your design, garment choice, and budget.

Question 16

What brands do you carry?

Accepted Answer

We carry all the major brands including Nike, Carhartt, The North Face, Gildan, Comfort Colors, Bella + Canvas, Next Level, Champion, Under Armour, Adidas, Port Authority, and Hanes. If you have a specific brand in mind, just ask.

Question 17

Do you print on items I provide?

Accepted Answer

In most cases, yes. We can print on customer-supplied garments, though we can't guarantee results on all fabric types. We recommend letting us source the blanks to ensure the best quality and consistency.

Question 18

Do you ship nationwide?

Accepted Answer

Yes! While we're based in Lexington, SC, we ship orders across all 50 states. Local pickup is also available at our location on 3 Oaks Dr.

Question 19

How much does shipping cost?

Accepted Answer

Shipping costs depend on order size, weight, and destination. We offer free local delivery within the Columbia/Lexington area. For shipped orders, we provide the most competitive UPS and USPS rates available.

Question 20

Can you ship to multiple addresses?

Accepted Answer

Yes, we can split-ship your order to multiple locations. This is popular for businesses with multiple offices or organizations distributing to members. Additional shipping fees apply per destination.

Question 21

Do you offer individual packaging?

Accepted Answer

Yes! We can individually poly-bag items by size, name, or number. This is great for team orders, employee kits, or event giveaways. Ask about our kitting and fulfillment services.

Frequently Asked Questions

Ordering

Pricing

Design

Production

Shipping

Still Have Questions?